Refund policy
*Heartland Aquatics LLC — Live Livestock Policydue to the fragile biological nature of shipping live fish and invertebrates, we cannot accept physical returns or mail-backs on any live animal listings under any circumstances.All live livestock orders are fully protected and governed by our Live Arrival Guarantee. In the rare event of a Dead On Arrival (DOA) issue, please follow the exact photo-verification steps listed on our storefront within 2 hours of delivery for a seamless credit or replacement. All non-livestock dry goods remain subject to a standard 14-day unused return window.*